The Music Works (“TMW,” “we,” “our,” or “us”) values your trust and is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection regulations. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with us through our website, physical stores, or customer services.
1. Personal Data We Collect
We may collect the following personal data:
- Identity & Contact Information: Name, mailing/billing address, phone number, email address.
- Transactional Data: Purchase history, payment details, shipping information.
- Account Data: Username, password, preferences, and communications with us.
- Technical Data: IP address, device identifiers, browser type, cookies, and site usage analytics.
- Marketing Preferences: Subscription to newsletters, promotions, or surveys.
2. Purpose of Collection, Use & Disclosure
Your personal data will be collected, used, and/or disclosed for purposes including but not limited to:
- Processing and fulfilling orders, payments, and deliveries.
- Managing customer accounts and providing after-sales support.
- Sending service-related updates (e.g., order/shipping notifications).
- Conducting marketing and promotional activities (e.g Social Media, Email Marketing, etc).
- Improving our website, services, and customer experience.
- Complying with applicable laws, regulations, and lawful requests.
We will not use your personal data for any purpose not stated in this policy without first obtaining your consent.
3. Disclosure of Personal Data
We may disclose your personal data:
- To service providers such as payment processors, logistics/shipping partners, IT support, and marketing agencies.
- To regulatory authorities, government bodies, or law enforcement if required under Singapore law.
- During a business transfer, such as a merger, acquisition, or sale of assets.
We will take reasonable steps to ensure that such third parties comply with PDPA and safeguard your personal data.
4. Consent
By providing your personal data to us, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy. You may withdraw your consent at any time by contacting us (see Section 9). However, please note that withdrawal of consent may affect our ability to provide certain products or services.
5. Retention of Personal Data
We will retain your personal data only for as long as is needed to fulfil the purposes for which it was collected, or to satisfy legal, regulatory, tax, accounting, warranty, or dispute resolution obligations. For example: purchase and order records are kept for at least five (5) years, account details for at least one (1) year after account closure, marketing preferences until you unsubscribe, and technical/analytics data for at least two (2) years. After the retention period expires, we will securely delete or anonymise your personal data.
We review our data holdings periodically (at least annually) to ensure data that is no longer required is disposed of securely.
6. Protection of Personal Data
We implement appropriate technical, physical, and administrative security measures to protect personal data against unauthorised access, disclosure, modification, or loss. However, no system is completely secure, and we cannot guarantee absolute security.
7. Access, Correction & Withdrawal of Consent
Under the PDPA, you have the right to:
- Request access to your personal data.
- Request correction of inaccuracies in your personal data.
- Request how your personal data has been used or disclosed by us in the past year.
- Withdraw consent to the collection, use, or disclosure of your personal data.
To exercise these rights, please contact us (see Section 9).
8. Use of Cookies
We use cookies and similar technologies on our website to improve functionality, analyse traffic, and personalise your experience. You may choose to disable cookies via your browser settings, though this may limit some features of our website.
9. Contact Us
For any inquiries, feedback, or requests regarding your personal data, please contact our Data Policy Officer:
Charles Ng
Email: charles.ng@tmw.com.sg
Phone: 9459 6068
Address: 1 Upper Aljunied Link, #04-04 Joo Seng Warehouse, Singapore 367901
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, regulations, or business practices. The latest version will always be available on our website with the date of the last update indicated above.