TMW Warranty Information

Please read and understand the following warranty terms and conditions carefully before making your purchase.

  1. Official Brand Warranty (Casio, Yamaha, Roland and Korg)

    Selected musical instruments from Casio, Yamaha, Roland and Korg come with a 1-year official warranty, depending on the product model. Please contact us via live chat to confirm the warranty coverage for your chosen product.

  2. Guitar Warranty

    Guitar warranties cover electronic components only, such as pickups and preamps on electric guitars and acoustic-electric guitars. Other parts of the guitar are not covered.

  3. Non-Warranty Items

    No warranty is provided for refurbished products, display sets or any type of accessories.

  4. Incorrect Website Pricing

    In the event of an incorrect or technical pricing error displayed on our website, TMW reserves the right to withhold or cancel the order, subject to verification and supporting evidence.

  5. Warranty Registration

    Where applicable, purchased products must be registered through the respective brand's official website or local distributor's warranty registration portal, except for Casio products (please refer to Point 9).

  6. Warranty Claims and Procedures

    If you encounter any issues with your purchased product, please contact the respective authorised distributor or service centre (Casio, Roland, Korg or Yamaha) directly. The distributor will assess the issue and determine whether the product qualifies for repair or replacement under the applicable warranty terms.

    Warranty Claim Process:

    Customer contacts the distributor → Distributor contacts TMW to verify the purchase → Distributor follows up directly with the customer to investigate and resolve the issue.

  7. Documents and Packaging to Keep

    For online warranty registration or claims, customers must retain the original tax invoice and product packaging (including the instrument box). These may be required for warranty verification or processing.

  8. KORG, BLACKSTAR, MACKIE, SAMSON and VOX Product Warranty

    Please register your product warranty through the following portal:

    CLICK HERE – Warranty Registration

  9. CASIO and SONY Product Warranty

    Please keep your purchase invoice safe for the entire 1-year warranty period. If you encounter any issues, contact or visit the Casio Singapore Pte. Ltd. Service Centre directly within the warranty period.

    • Address: 331 North Bridge Road, #21-01/06, Odeon 331, Singapore 188720

    • Phone: 6480 7100

    • Operating Hours: Monday–Friday, 9:30 am–5:30 pm (Closed on Saturdays, Sundays and Public Holidays)

    • Website: Casio Support

  10. ROLAND and NORD Product Warranty

    Please keep your purchase invoice safe for the entire 1-year warranty period. If you encounter any issues, contact or visit the Roland and Nord Service Centre directly within the warranty period.

  11. YAMAHA and AMPEG Product Warranty

    Please keep your purchase invoice safe for the entire 1-year warranty period. If you encounter any issues, contact the Yamaha Service Centre directly.

    • Address: 6 Changi South Street 2, #01-02, Xilin District Centre, Building D, Singapore 486349

    • Phone: 6740 9262

    • WhatsApp: 8474 8684

  12. ALESIS Product Warranty

    Only selected Alesis models come with a 1-year warranty, as indicated on the respective product pages.

    To register or submit a warranty claim, please CLICK HERE.

  13. DONNER Product Warranty

    Only selected Donner models come with a 1-year warranty, as indicated on the respective product pages.

    To submit a warranty claim, please email ask@tmw.com.sg with the following information:

    • A copy of your purchase invoice.

    • A detailed explanation of the issue.

    • Relevant photos or videos, if necessary.

  14. AKAI Product Warranty

    Only selected Akai models come with a 1-year warranty, as indicated on the respective product pages.

    To submit a warranty claim, please email ask@tmw.com.sg with the following information:

    • A copy of your purchase invoice.

    • A detailed explanation of the issue.

    • Relevant photos or videos, if necessary.

  15. M-AUDIO Product Warranty

    Only selected M-Audio models come with a 1-year warranty, as indicated on the respective product pages.

    To submit a warranty claim, please email ask@tmw.com.sg with the following information:

    • A copy of your purchase invoice.

    • A detailed explanation of the issue.

    • Relevant photos or videos, if necessary.

Important Notice: Warranty coverage, registration requirements and claim procedures vary by brand and product model. All warranty claims are subject to the respective manufacturer's or authorised distributor's assessment and terms and conditions.